What Do We Guarantee?
We guarantee that we will ship at least 50% of your finished pc board assemblies within the promised turn-time. We try for all of them, but we guarantee 50% of them to be shipped by that date. On-time delivery means at least 50% of your order will ship the day it is due.
- If we are 1 day late, the labor portion of your order is half price.
- If we are 2 days late, the labor portion of your order is free.
We guarantee this for jobs that fall within our "Standard Assembly Process" for Full Proto and Short Run, ship to destinations within the United States and are below our $15,000 web order cut off. For jobs that are priced at more than $15,000 or fall outside of the standard assembly process for those two services, call us to place your order and discuss possible turn-times.
PCB Assembly Time
On each order we process we clearly and plainly list the start date and ship date. The start date, and thus the ship date, may change if files or materials arrive late or if there are problems with the files or materials kit. We can’t build without files and parts, so the turn-time officially starts when all of your files and materials, both sent by you and purchased by us, have been received. It’s considered received if it’s on our dock by 12:00 noon.
Turn Key Orders
On orders where Screaming Circuits purchases the materials, we still guarantee an on-time delivery date. The turn-time starts when all materials, both sent by you and purchased by us, have been received. It’s considered received if it’s on our dock by 12:00 noon.
Work Days And Start Times
- We work weekdays except for holidays. Weekends and holidays do not count toward turn-times.
- Your files need to be here and complete the day before your kit arrives. Then, on the start day, if your kit is here and complete before noon, we will start the turn-time clock that day. If not, we will start the clock on the day that we have a complete and correct kit and files set before noon.
WEATHER EXEMPTION: We are subject to things outside of our control, like weather, which can cause delays with your receipt of finished product. These kind of delays, as they are out of our control, would not be included in the delivery guarantee. We will do our best to still get your job to you on time, but when we announce weather delays or closures, we unfortunately cannot guarantee a delivery time.